Contact Us

The zodiac-casino-new-zealand contact page on zodiac-nz.com is dedicated to providing users with secure, accessible, and legally compliant communication channels. In accordance with New Zealand's Gambling Act 2003 and all applicable industry standards, this page details all available support mechanisms, contact procedures, and legal rights for users seeking assistance or wishing to exercise their consumer protections. All personal data submitted through these channels is processed in accordance with the New Zealand Privacy Act 2020 and international best practices.

Users are encouraged to use the secure contact form, email, or live chat for all support, complaints, or regulatory inquiries. zodiac-casino-new-zealand is operated under the authority of the Kahnawake Gaming Commission (License: Client Provider Authorization, Fresh Horizons Ltd., valid through 2025), and is certified by eCOGRA for fair play and operational integrity. All communications are handled in a manner consistent with both the casino's licensing obligations and New Zealand's regulatory requirements for remote gambling operators.

Notice: All inquiries are acknowledged within one business day, with 24/7 support available for urgent matters. By contacting zodiac-casino-new-zealand through zodiac-nz.com, users agree to the standard Terms and Conditions and Privacy Policy. This ensures that your concerns are addressed promptly and in full compliance with New Zealand law.

Available Contact Methods and Legal Protections

• Contact Form (Preferred for Record-Keeping): Use the secure contact form below to submit your inquiry. Include your name, email, and a clear summary of your request. Submissions are processed in accordance with the NZ Privacy Act 2020 and recorded for regulatory audit purposes.
• Support Email: For direct written correspondence, contact support@zodiac-nz.com. This address is reserved for support matters, including complaints, responsible gambling requests, and legal inquiries.
• Live Chat (Immediate Assistance): Access live chat via zodiac-nz.com/livechat. Live chat is staffed 24/7 by authorized representatives, providing rapid resolution and escalation as required by New Zealand consumer protection law.
• Telephone Support: Currently not specified. Please use the above methods for all urgent communication.

Legal Obligation: All contact channels are monitored exclusively by zodiac-casino-new-zealand personnel operating in compliance with regulatory requirements. All user data and correspondence are subject to audit by the Kahnawake Gaming Commission and, where applicable, New Zealand authorities.

Regional Compliance Note: Communications from New Zealand residents are prioritized in line with local consumer law. All support is provided in English, and all interactions are governed by New Zealand and Kahnawake jurisdictional standards.

Contact Form: Submission Procedure and Data Protection (System 2, LoT-Enhanced)

1. Form Completion: Enter your email address (or Messenger ID) and your message in the fields provided. Required fields are clearly marked. Submissions without valid contact details may not be processed in accordance with anti-fraud and privacy standards.
2. Data Handling and Security: All information submitted via this form is transmitted over secure channels and stored in compliance with the New Zealand Privacy Act 2020. Data is used solely for the purpose of resolving your inquiry, complaint, or request.
3. Response and Escalation: You will receive an initial response within one business day. If your inquiry relates to a complaint, dispute, or responsible gambling matter, it will be escalated according to the casino's complaints procedure and, if unresolved, can be referred to the Kahnawake Gaming Commission or appropriate NZ regulatory body.

Legal Protections: Users have the right to request access to, correction, or deletion of their personal information as provided under the New Zealand Privacy Act 2020. All complaints regarding data handling or regulatory compliance may be escalated to the relevant authorities if not satisfactorily addressed by zodiac-casino-new-zealand.

Contact Details and Corporate Information (System 1/2, Data Integration)

• Brand Name: zodiac-casino-new-zealand (for use strictly in connection with zodiac-nz.com)
• Support Email: support@zodiac-nz.com (critically important for all user support and legal matters)
• Websites:
  • zodiac-nz.com
  • casinorewards.com
• Licensed Operator: Fresh Horizons Ltd., under Kahnawake Gaming Commission CPA (valid through 2025)
• Certification: eCOGRA (Fair RNG and operational audit)
• Parent Company: Casino Rewards Group (supporting regulatory compliance and dispute resolution)

Note: Physical office and mailing addresses are not specified; all contact must be made through the digital channels above.

Standard Regulatory Disclaimers and User Rights (System 2, CCoT Optimized)

• Responsible Gambling: zodiac-casino-new-zealand at zodiac-nz.com is committed to responsible gambling practices. Users may request self-exclusion or deposit limits via the contact form or email. For urgent assistance, please state your request clearly for priority handling under New Zealand law.
• Dispute Resolution: All user complaints are handled in accordance with the casino's Complaints Policy. Unresolved disputes may be referred to the Kahnawake Gaming Commission or relevant New Zealand regulatory bodies.
• Data Protection: All personal information is managed in strict accordance with the New Zealand Privacy Act 2020 and international gambling sector standards. Users may access, correct, or request deletion of their data at any time.
• Jurisdiction Notice: This contact page, and all related services, are governed by the laws of New Zealand and, where applicable, the Kahnawake Gaming Commission. Use of these contact methods constitutes acceptance of these terms.

Contact Form (User Submission Portal)

Updated for 2025: All operational, legal, and compliance information is current as of 2025. For the latest updates or regulatory changes, refer to zodiac-nz.com.