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Zodiac Casino New Zealand
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Terms & Conditions

OBSERVE: Accurately identifying all key terminology is foundational for legal clarity. EXPAND: Terms are adapted for the NZ online gambling context, referencing relevant regulatory language. REFLECT: Definitions ensure users and the operator share a common understanding throughout these Terms.

  • Operator: The licensed entity Fresh Horizons Ltd., acting under Client Provider Authorization (CPA) issued by the Kahnawake Gaming Commission, providing online casino services via zodiac-nz.com for New Zealand users.
  • User/Player: Any individual who registers for, accesses, or uses services on zodiac-nz.com, subject to NZ legal age and eligibility requirements.
  • Account: The secure profile created by a User for participation in gaming activities on zodiac-nz.com.
  • Bet/Wager: Any monetary stake placed by the User on games or events hosted by zodiac-casino-new-zealand.
  • Bonus: Promotional credits or rewards offered by the Operator, subject to specific activation and wagering requirements.
  • Deposit: Funds transferred by the User into their Account for the purpose of gaming.
  • Withdrawal: The process by which a User requests transfer of funds from their Account to an external payment method.
  • KYC: 'Know Your Customer', the identification and verification process required under applicable AML and gambling compliance standards.
  • Responsible Gambling: Measures and practices implemented to protect Users from gambling-related harm, in accordance with NZ standards and eCOGRA certification.

Regional Compliance Note: Definitions reflect NZ legal requirements and the Operator's international licensing status.

Account Registration

OBSERVE: Registration procedures and legal age requirements are dictated by NZ gambling laws and international licensing standards. EXPAND: KYC and AML obligations require accurate data collection and user verification. REFLECT: Section ensures user eligibility, security, and operator compliance.

  1. Eligibility: Users must be at least 18 years of age and legally permitted to participate in online gambling under NZ law. Users may be required to provide proof of age and residence.
  2. Account Creation: To register, Users must provide accurate personal details, a valid email address, and create a secure password. Email verification is required to activate the Account.
  3. KYC & AML Compliance: The Operator may request supporting documents (e.g., government-issued ID, proof of address) at any time to verify identity, prevent fraud, and comply with anti-money laundering regulations. Failure to provide such documentation may result in account suspension or closure.
  4. User Obligations: Users are responsible for maintaining the accuracy of their account information and safeguarding their login credentials. Sharing of accounts or use of false information is strictly prohibited and may lead to termination.
  5. Single Account Policy: Each User may register only one account per person, household, and IP address on zodiac-nz.com.

Regional Compliance Note: All account creation and verification procedures are adapted to NZ regulatory standards and the Operator's licensing obligations.

Betting & Gameplay Rules

OBSERVE: Clearly stating betting parameters and user conduct rules is essential under NZ law and international casino standards. EXPAND: Rules must cover game fairness, bet modifications, and live interaction standards. REFLECT: Section ensures transparent gameplay and player protection.

  1. Placing Bets: Users may place bets on any available games, subject to minimum and maximum limits specified for each game. Bets are final once confirmed and cannot be cancelled except in cases of technical faults or as otherwise provided by law.
  2. Gameplay Conduct: All Users must act in good faith, refrain from collusion or cheating, and comply with the terms of fair play. Abuse, harassment, or the use of offensive language in live casino chats is strictly prohibited.
  3. Bet Cancellations & Modifications: The Operator reserves the right to cancel or void any bet in the case of technical errors, rule violations, or suspicious activity. Users will be notified of any such action, and affected stakes may be refunded at the Operator's discretion.
  4. Fraud Prevention: Any form of fraud, manipulation, or prohibited software use will result in immediate account suspension and potential forfeiture of winnings.
  5. Game Fairness: All games operate with independently tested RNGs, certified by eCOGRA, ensuring random and fair results.

Regional Compliance Note: Gameplay rules are designed to meet NZ Gambling Act 2003 requirements and eCOGRA standards.

Bonus Terms

OBSERVE: Bonus offers are common in online casinos, but their use is highly regulated to ensure transparency. EXPAND: Wagering requirements, restrictions, and combining promotions must be carefully set out for NZ compliance. REFLECT: Section provides comprehensive bonus terms, user rights, and operator protections.

  1. Bonus Activation: Bonuses are credited automatically or via opt-in, subject to eligibility and specific promotional terms. Users must follow stated procedures to activate any bonus.
  2. Wagering Requirements: All bonuses are subject to minimum wagering requirements (typically 30x bonus amount, unless otherwise specified) to be met within 30 days of activation. Wagers on certain games may not count towards these requirements.
  3. Restrictions: Certain games (e.g., progressive jackpots, some table games) may be excluded from bonus play. Use of multiple bonuses simultaneously, or combining promotions without express permission, is prohibited.
  4. Prohibited Actions: Bonus abuse, including but not limited to low-risk betting, hedging, or collusion, may result in bonus cancellation and account sanctions.
  5. Withdrawal of Bonus Funds: Bonus funds and any associated winnings may not be withdrawn until all wagering requirements are satisfied and verified by the Operator.
  6. Modification & Cancellation: The Operator reserves the right to withdraw or alter any bonus offer at its discretion, provided that no User is unfairly disadvantaged for bonuses already activated.

Regional Compliance Note: All bonus practices comply with NZ consumer protection laws and advertising standards, as well as international best practices (eCOGRA).

Payments & Withdrawals

OBSERVE: Payment methods, withdrawal terms, and refund policies must be clear to comply with NZ law and prevent financial disputes. EXPAND: Section incorporates operator's licensing, cross-border payment processing, and user protections. REFLECT: Ensures secure, transparent handling of all financial transactions.

  1. Deposit Methods: Users may fund their accounts via credit/debit cards, e-wallets, or other approved methods as listed on zodiac-nz.com. Deposits are credited instantly, subject to payment provider processing times.
  2. Withdrawal Methods: Withdrawals are processed to the original payment method wherever possible. Additional verification may be required for withdrawals exceeding NZD 2,000 or at the Operator's discretion.
  3. Limits & Fees: Minimum deposit and withdrawal amounts are NZD 10 unless otherwise specified. The Operator does not charge withdrawal fees; however, Users are responsible for any third-party banking or currency conversion charges.
  4. Processing Times: Withdrawals are reviewed within 24-48 hours. Bank processing times may result in a total turnaround of up to 5 business days.
  5. Refunds: Refunds of deposits, bets, or bonuses may be granted only in cases of technical error, operator fault, or as required by law. All refund requests are subject to investigation and may require supporting documentation.
  6. Anti-Money Laundering: All payments are subject to AML checks per NZ law and Kahnawake licensing obligations. Suspicious transactions may be reported to the relevant authorities and result in account restrictions.

Regional Compliance Note: Payment policies are aligned with NZ Financial Markets Authority guidance and Kahnawake Gaming Commission requirements.

Limitation of Liability

OBSERVE: Legal limitation of liability is essential for operator protection under NZ and international law. EXPAND: Clauses must address technical failures, user conduct, and maximum compensation. REFLECT: Section balances operator responsibilities with fair limitations.

  1. Operator Obligations: The Operator ensures fair game operation, accuracy of results, and timely processing of user funds, as certified by eCOGRA.
  2. Exclusions of Liability: The Operator is not liable for losses resulting from technical malfunctions, system errors, internet disruptions, or unauthorized use of user credentials unless caused by Operator negligence.
  3. Maximum Liability: In no event shall the Operator's total liability exceed the amount of the wager or deposit placed by the User in respect of the relevant transaction.
  4. User Acknowledgement: Users accept all risks associated with online gaming, including possible financial loss and software interruptions.

Regional Compliance Note: Section is drafted in accordance with NZ consumer law and international best practices.

Intellectual Property Rights

OBSERVE: Protecting intellectual property (IP) is a legal and regulatory requirement. EXPAND: Notices must cover all content, branding, and software, with explicit usage restrictions. REFLECT: Section safeguards operator's IP and informs users of their obligations.

  • Ownership: All website content, logos, trademarks, software, and related materials remain the exclusive property of the Operator or its licensors (Casino Rewards Group and affiliates).
  • Prohibited Uses: Users may not copy, reproduce, distribute, modify, or reverse engineer any part of the website or its software without prior written consent.
  • Third-Party Content: Any third-party content or trademarks are used with permission and remain the property of their respective owners.

Regional Compliance Note: IP terms adhere to NZ Copyright Act 1994 and international treaties.

Privacy & Data Protection

OBSERVE: Data privacy is strictly regulated under NZ and international standards. EXPAND: This clause must reference the Operator's full Privacy Policy and highlight data processing obligations. REFLECT: Users are informed of their rights and operator duties.

  • Privacy Policy: All personal data is collected, processed, and stored in accordance with the zodiac-nz.com Privacy Policy.
  • Data Security: The Operator implements robust security measures consistent with eCOGRA and NZ data protection requirements.
  • User Rights: Users may request access, correction, or deletion of their personal data in accordance with NZ law.

Regional Compliance Note: Privacy practices comply with the NZ Privacy Act 2020 and Kahnawake Gaming Commission standards.

Changes to Terms

OBSERVE: User notification of changes is a core legal requirement. EXPAND: Section must cover notification methods and user options upon disagreement. REFLECT: Ensures transparency and user choice.

  1. Notification: The Operator may revise these Terms at any time. Users will be notified of significant changes via email and/or prominent website banners.
  2. User Acceptance: Continued use of zodiac-nz.com after changes constitutes acceptance of the updated Terms.
  3. Right to Discontinue: If a User disagrees with the revised Terms, they may terminate their account and withdraw any remaining balance, subject to standard verification and withdrawal procedures.

Regional Compliance Note: Notification procedures reflect NZ Consumer Guarantees Act obligations.

Termination & Suspension

OBSERVE: Account closure procedures must be transparent and legally robust. EXPAND: Grounds, notice, and refund policies require explicit coverage for NZ compliance. REFLECT: Section protects both user and operator rights.

  1. Operator-Initiated Termination: The Operator may suspend or close accounts for breaches of these Terms, suspected fraud, regulatory violations, or by legal requirement.
  2. User-Initiated Termination: Users may close their accounts at any time by contacting support via support@zodiac-nz.com or through the contact form.
  3. Refund of Funds: Upon closure, any remaining balance (subject to verification and wagering requirements) will be returned to the User via the original payment method, less any applicable fees or deductions required by law.
  4. Notice: Where practicable, the Operator will provide reasonable notice before account suspension or closure unless prevented by regulatory or security considerations.

Regional Compliance Note: Termination procedures are consistent with NZ Fair Trading Act and Gambling Act 2003.

Governing Law & Jurisdiction

OBSERVE: Legal jurisdiction and dispute resolution mechanisms are critical for international operators. EXPAND: Must specify applicable law, forums, and escalation processes. REFLECT: Provides certainty for both parties.

  1. Governing Law: These Terms are governed by the laws of New Zealand, except where superseded by the Operator's licensing authority (Kahnawake Gaming Commission).
  2. Dispute Resolution: In the event of a dispute, Users should first contact support for internal resolution. If unresolved, disputes may be referred to binding arbitration in New Zealand or to the Kahnawake Gaming Commission, as appropriate. Users retain statutory rights to pursue matters in NZ courts where required by law.

Regional Compliance Note: Section aligns with NZ dispute resolution requirements and the Operator's cross-jurisdictional licensing status.

Contact Information

OBSERVE: Transparent contact details are legally required for user support and regulatory compliance. EXPAND: All available channels, including email and forms, must be provided, with explicit brand and domain reference. REFLECT: Section ensures users can access support and exercise legal rights.

Regional Compliance Note: Contact information is maintained in accordance with NZ legal standards and the Operator's licensing requirements.